Subscription & Refund Policy

BastaKaapi is sold to schools as a subscription, not to individual parents or students. Parents do not pay BastaKaapi. School fees shown in the app are owed to the School, and questions about them should go to the School.

New schools can start with a free trial of the length shown at sign-up. You are not charged during the trial. If you don't choose a paid plan by the end of it, access pauses, and your data is kept for 60 days in case you decide to continue.

• Plans are billed in advance, monthly or annually, at the price in your order or in the app.
• Subscriptions renew automatically for the same period unless you cancel before the renewal date.
• We will email the School's registered contact at least 7 days before an annual renewal, and before any price change.
• Upgrades take effect straight away and you pay only the prorated difference. Downgrades take effect at the next renewal.

The School administrator can cancel at any time by raising a support ticket or contacting us. The service stays available until the end of the period already paid for, and it will not renew. You can export your data for 60 days afterwards.

• First annual payment: a full refund if you ask within 14 days of paying.
• Duplicate or incorrect charges: refunded in full.
• Serious service failure: if the service is unavailable for more than 72 hours in a row because of our fault, we will credit or refund that period in proportion.
• Early termination by us: if we end your subscription for reasons other than a breach of our Terms of Service, we will refund the unused prepaid period.

• Monthly plans once the month has started, and annual plans after the 14-day window, except in the cases above.
• Setup, data-migration or training services that have already been delivered.
• Accounts suspended or terminated for breaking the Terms of Service.
• Charges from third parties, such as WhatsApp messaging or SMS fees, that have already been incurred.

Email support@bastakaapi.com or WhatsApp +92 314 3148098 (opens in a new tab) from the School's registered contact, giving the school name, the invoice number and the reason. We reply within 3 business days. Approved refunds go back to the original payment method within 7–10 business days; your bank may take longer to show them.

If a subscription was bought through Google Play, Google's refund rules apply and refunds must be requested through Google Play. We will help wherever we can.